We require at least 24 hours notice for cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice may be subject to a $50 cancellation fee. No-shows will be charged the full grooming fee.

If we arrive and no one is available to release your pet, it will be treated as a no-show and you may be charged the full appointment cost.

We allow a 15-minute grace period. If we cannot begin grooming within that time due to delays on the client’s side, the appointment may be canceled and treated as a no-show.

Same-day or urgent bookings (requested within 24 hours of service) are subject to an additional $20 urgent booking fee and are based on availability.

For safety, we reserve the right to refuse service if a pet is aggressive, overly anxious, or unmanageable. A handling fee ($15–$45) may be applied depending on the situation. If grooming cannot be completed, you will still be charged for the time and effort spent.

Yes. Dematting fees range from $15–$45+ depending on severity. In extreme cases, we may need to shave the coat for your pet’s comfort and safety. This will always be discussed with you before proceeding.

Yes, we provide flea baths for an additional $35 fee. This includes a flea shampoo soak and extra sanitation of our equipment.

We service NYC, Queens, Brooklyn, and select parts of Long Island & The Hamptons. A travel zone fee of $15–$60 may apply depending on your location.

If your dog relieves themselves during grooming or transport, a clean-up fee ($10–$25) may apply.

Yes, but on holidays we require 3 or more pets booked for service. Otherwise, we will reschedule to the next available day.

We accept cash, debit/credit cards, and electronic payments (Zelle, Venmo, etc.). Payment is due at the time of service.

Most appointments last 1.5–3 hours, depending on breed, coat condition, and behavior. We’ll always let you know if extra time is needed.

Please notify us of any medical conditions before your appointment (seizures, arthritis, heart issues, etc.). We cannot be held liable for complications due to pre-existing conditions.

Yes — but extra patience and time may be required. Additional handling fees may apply. In some cases, we may only be able to provide a comfort groom for their safety.

Yes — for the health and safety of all pets, we require dogs to be up-to-date on rabies and core vaccinations. Proof may be requested.